Cancellation Policy

Last updated: July 2026

This policy describes how registrations with Simplilead may be cancelled or rescheduled — by you or by us.

Cancellation by the participant

• Cancellation requests must be sent to info@course-ecom.com from your registered email address.
• The date we receive your email is treated as the cancellation date for calculating any refund under our Refund Policy.
• Instead of cancelling, you may reschedule once free of charge to any future batch of the same course, up to 48 hours before the batch starts.
• You may also transfer your seat to a colleague at no cost — let us know their name and email at least 24 hours before the batch starts.

Cancellation or rescheduling by Simplilead

• We may cancel or reschedule a batch due to insufficient enrolments, trainer unavailability, or circumstances beyond our control. We will notify you by email as early as possible — normally at least 3 days before the start date.
• In that case you can choose a full refund (100%, including processing charges) or a free transfer to any future batch.
• Simplilead's liability is limited to the course fee paid. We are not responsible for travel, accommodation or other incidental costs, so we recommend arranging travel only after a batch is confirmed.

No-shows

Participants who do not attend a confirmed batch without prior notice are not eligible for a refund or transfer.

Questions? Contact us at info@course-ecom.com — we are happy to help.