Refund Policy

Last updated: July 2026

At Simplilead we want you to be fully satisfied with your training. This policy explains when and how course fees are refunded. It applies to all instructor-led (live online and classroom) and self-paced courses purchased directly from Simplilead.

Instructor-led courses

• More than 7 days before the batch start date: full refund, minus any payment-processing charges.
• 2–7 days before the batch start date: 50% refund, or a free transfer to any future batch of the same course.
• Less than 48 hours before the batch start date, or after the batch has started: no refund. You may request a one-time transfer to a future batch, subject to seat availability.

Self-paced courses

Self-paced course fees are refundable within 7 days of purchase, provided less than 25% of the course content has been consumed and no certificate has been issued.

Batches cancelled or rescheduled by Simplilead

If we cancel or reschedule a batch and the new dates do not work for you, you are entitled to a 100% refund — including all processing charges — or a free transfer to any batch of your choice.

Exam fees and third-party costs

Where the course fee includes an exam voucher or membership from a certification body (for example Scrum Alliance, Scaled Agile, PMI or PeopleCert), that portion is non-refundable once the voucher has been issued in your name.

How to request a refund

Email info@course-ecom.com from your registered email address with your order details. Approved refunds are processed to the original payment method within 7–10 business days.

For anything not covered here, please see our Cancellation Policy or contact our support team.