What is the ITIL 4® Foundation course?
This two-day course covers the ITIL 4 Foundation syllabus, including the service value system, four dimensions of service management, and the practices that keep IT services running. It is for IT and business professionals who want a shared service management vocabulary before taking higher ITIL modules.
What is ITIL 4 Foundation training about?
This course gives you a clear, structured path through the core principles of the subject and how to apply them effectively in practice. You will learn the underlying principles, when and why to apply them, and how to avoid the mistakes teams make in practice. Sessions are interactive and discussion-led, so you build understanding you can defend on the job — not just exam recall.
Key highlights of the ITIL 4 Foundation course
- Live, instructor-led training delivered by experienced practitioners
- Hands-on activities, real-world examples and case discussions in every session
- Practical focus on applying ITIL 4 Foundation in your own role and organisation
- Downloadable course materials and reference guides to keep
- Small-group format with room for your specific questions
- Certificate of participation from Simplilead, plus guidance toward certification
Skills you will gain
The ITIL 4 Foundation program is built around the capabilities that matter in professional:
- A solid grasp of the core concepts and vocabulary
- Practical techniques you can apply immediately
- How to avoid common real-world pitfalls
- Confidence to apply the approach in your own role
- Communicating the approach to colleagues and stakeholders
- A foundation for further certification and growth
Who should attend?
This ITIL 4 Foundation course is ideal for professionals looking to formalise their skills and advance their careers. There are no rigid prerequisites — just an interest in doing the work well and a willingness to take part in the hands-on sessions.
Why train with Simplilead?
We focus on outcomes, not slideware. Expert trainers, practice-led sessions and ongoing learner support mean you finish the ITIL 4 Foundation training able to apply the subject confidently in day-to-day work — with a credential that signals real capability to employers.
The programme runs for 2 days of live, instructor-led training and leads to a credential awarded by PeopleCert (on behalf of AXELOS). The certification exam fee is included in the course price.
Who should take the ITIL 4® Foundation course?
ITIL 4® Foundation training is designed for professionals who want to apply it in their current or next role, including:
- Service desk analysts handling incidents and service requests
- IT support engineers working inside a service management framework
- Service delivery managers aligning IT with business needs
- Business analysts who interact with IT service teams
- Professionals planning to progress to ITIL 4 Managing Professional modules
What are the prerequisites for ITIL 4® Foundation?
- No formal prerequisites; basic familiarity with IT service delivery is helpful
Live instructor-led training
ITIL 4® Foundation
₹24,999
View course & schedulesWhat will you learn in the ITIL 4® Foundation course?
By the end of the training you will be able to:
- Explain the four dimensions of service management and their effect on value
- Describe the seven ITIL guiding principles and how they shape decisions
- Map the activities of the service value chain to inputs and outputs
- Apply the continual improvement model to a simple service scenario
- Summarise the purpose of practices such as incident, problem, and change enablement
- Distinguish services, products, utility, warranty, outcomes, and costs in service relationships
What is the ITIL 4® Foundation syllabus?
The curriculum is delivered over 2 days and covers 6 modules:
Module 1: Key Concepts of Service Management
- Value and value co-creation
- Service relationships
- Utility and warranty
- Costs, risks, and outcomes
Module 2: Four Dimensions Model
- Organisations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
Module 3: Guiding Principles
- Think and work holistically
- Optimise and automate
- Keep it simple and practical
- Begin where you are
Module 4: Service Value Chain
- Plan and improve
- Engage and design
- Obtain, build, and deliver
- Deliver and support
Module 5: ITIL Practices
- Incident and problem management
- Change enablement
- Service desk and request fulfilment
- Service level management
Module 6: Continual Improvement
- Continual improvement model
- Seven-step improvement approach
- Governance basics
- Foundation exam preparation
What is the ITIL 4® Foundation exam format?
The credential is awarded by PeopleCert (on behalf of AXELOS). The exam fee is included with this course.
| Questions | 40 multiple-choice questions (ITIL 4 Foundation) |
|---|---|
| Duration | 60 minutes, closed book |
| Pass mark | 65% (26 of 40 correct) |
| Delivery | PeopleCert online proctored exam |
| Certification validity | 3 years |
| Renewal | Renew via CPD points with a PeopleCert Plus subscription, or retake the exam |
How much does the ITIL 4® Foundation course cost?
ITIL 4® Foundation training with SimpliLEAD is priced from US$549, inclusive of the certification exam fee. Pricing covers 2 days of live training, courseware and post-class support. The course page shows the same price converted into your local currency, along with current schedules and offers. Payment is charged in US dollars.
Frequently asked questions
How is the ITIL 4® Foundation training delivered?
The ITIL 4® Foundation certification training is delivered as live, instructor-led online classes over 2 days, in small interactive batches with hands-on exercises and real-world examples. You also get session recordings, courseware, and post-class support. Weekday and weekend ITIL 4® Foundation batches are available, and corporate/in-house delivery can be arranged.
Can I take the ITIL 4® Foundation course online?
Yes. The ITIL 4® Foundation certification training is available as live online classes you can join from anywhere, alongside classroom batches in select locations. Both formats cover the same syllabus and prepare you for the ITIL 4® Foundation certification.
Who should attend the ITIL 4® Foundation course?
The ITIL 4® Foundation training course is ideal for Professionals seeking certification, Career switchers, and Team leads.
What are the prerequisites for the ITIL 4® Foundation certification?
You should have basic understanding of the domain. Beyond that, there are no formal prerequisites for the ITIL 4® Foundation training — our trainers take you from fundamentals to applied skills.
Who awards ITIL certification?
ITIL is the world's most widely adopted IT service management framework, awarded by PeopleCert (on behalf of AXELOS). Simplilead's trainers are seasoned ITSM practitioners.
Is the exam included?
Yes. The course fee includes the official ITIL Foundation exam, taken online with remote proctoring, along with the digital courseware and sample papers.
What is the exam format?
The Foundation exam is 40 multiple-choice questions with a 65% pass mark, completed in 60 minutes. We cover every exam area and run practice tests before you sit it.
Do I need prior experience?
No prior ITSM experience is required for Foundation. A general awareness of IT services is helpful but the trainer builds up from first principles.
Do you offer group or corporate training for ITIL 4® Foundation?
Yes. We run private cohorts for teams with tailored scheduling, and offer group discounts for three or more participants. Contact us for a corporate/in-house quote.
What is your rescheduling and refund policy?
You can reschedule to a later batch at no extra cost with advance notice. Refunds are handled per our published cancellation policy — reach out to support and we'll help you switch dates or process a refund.
Live instructor-led training
ITIL 4® Foundation
₹24,999
View course & schedules